SERVICE TIERS

A Structured Path
From Randomness to Reliability

Flexible service tiers designed to meet you where you are—start with what makes sense today and evolve as your home and priorities change.

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01
Free Consultation
Every home and every building is different. The first step is a relaxed, obligation-free conversation to understand what you're trying to achieve and what you're currently working with.

This consultation helps us assess the general condition of your home's technology, how the building is constructed, and whether smart home upgrades are practical now or better staged over time.

This step is about clarity, not selling. If it makes sense to go further, we'll explain exactly why and what the next step looks like.
A clear starting point, without pressure
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A discussion of your goals and priorities
High-level review of your current setup (if any)
Consideration of building type, age, and constraints
Honest guidance on what's worth doing — and what isn't (yet)
02
Diagnostics & Assessment
When a deeper understanding is required, we move into a structured diagnostic and assessment phase. This is where we properly analyse your home's systems and design a solution that actually works long-term.

Rather than jumping straight into installations, we document what's happening, why issues exist, and how to fix them properly — before any major decisions are made.

You'll come away with a clear plan — whether you proceed immediately, later, or in stages.
No guesswork, just engineering clarity
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Comprehensive system and network assessment
Identification of bottlenecks, limitations, and risks
A documented system design and upgrade roadmap
A detailed proposal outlining scope, approach, and next steps
03
Project Delivery & Integration
Once the design is agreed, we manage the delivery end-to-end. This includes project coordination, installations, system integrations, and automation setup — all guided by the original engineering plan.

We work methodically and discreetly, ensuring systems are installed correctly, integrated cleanly, and configured to suit how you actually live in the space.

The goal isn't just functionality — it's a system that feels reliable, intuitive, and finished.
One plan. One point of contact. Proper execution.
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Project management and scheduling
Network upgrades and hardware installation
System integrations across lighting, climate, security, media, and more
Automation setup and scene design
System testing, validation, and walkthrough
04
Managed Support & Evolution
Technology doesn't stand still — and neither should your home. After installation, we remain available as your long-term support partner, helping maintain reliability, resolve issues quickly, and evolve the system as your needs change.

You always know who to call — and we already know your system.
Long-term support for a system that keeps improving
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Priority support and troubleshooting
System health checks and optimisation
Software updates and improvements
Incremental upgrades and new integrations
Advice as technology or household needs evolve
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Not sure where to start?
Start with a free consultation.